Worldwide shipping is excluded. After your order, we will calculate and include it in your invoice. Adempo reserves the right to charge additional costs for custom crates and/or shipping costs for fragile Items after the Order is placed. Customer will be informed with an estimate of such additional costs before Adempo accepts and confirms the Order. Adempo is allowed to add taxes as an additional charge if required under the applicable law, and Customer will be notified of such charges before the Order is confirmed. Customer is solely responsible to pay any applicable import taxes when shipping outside the Netherlands. We advise You to check Your import laws and regulations before ordering from Us.
From the Order Confirmation Date, Adempo will need 14 business days for delivery of non-fragile Items which are in stock. For all fragile Items, all delivery times communicated by Adempo to You are merely an indication. Considering the nature of the Item, such as Artworks, Customer agrees that the reasonable delivery time is determined by the production process and availability of materials. If the estimated delivery time cannot be met, Adempo will notify You and determine a new delivery time in consultation with You. You agree and acknowledge that exceeding the estimated delivery time is not a ground for payment of damages to You or termination of the Sales Agreement by You. Unless otherwise indicated, purchased Items will be delivered to the address mentioned in Your Order Confirmation. For any personalized, customized, commissioned, framed, fragile Artworks and/or Products, Customer Service will contact You about the expected delivery time. Once the Items have been handed to the shipping service, Adempo will send Customer an email with a notification of dispatch and expected delivery time. In the event the delivered Order as described in the Order Confirmation is not complete or incorrect, please immediately notify Customer Service and Adempo will use its reasonable efforts to contact You within 48 hours to discuss the issue at hand. Shipment methods and costs Adempo will ship all non-fragile Items with parcel posts and regular Dutch PostNL tariffs will apply. Adempo will communicate shipping costs before the Order is confirmed
All risk and responsibility for the Products transfers to Customer or an assigned third-party upon delivery of the Order to the Customer. Customer is responsible for arranging shipment of fragile Items from the Studio to Customer’s delivery address. Customer is obliged to adequately insure the Items during transport thereof. Adempo will provide shipping instructions. Upon request of Customer, (a) fragile Item (s) such as an Artwork can be shipped in a custom-made crate Adempo will inform Customer before the Order is placed of the shipping costs and additional costs including but not limited to packaging of fragile Items. Adempo may select the shipper and will adequately insure transport from the Studio to Customer’s delivery address. Adempo ships only ex works meaning – among others – that all risk and responsibility for the Items transfers to shipper upon shipment.
Damage during transportation Shipment arranged by Adempo: In the event that the purchased Items are damaged during transportation to the place of delivery due to a cause beyond Adempo ’s control and not caused by Adempo’ s negligence or omissions, Customer is allowed to return the shipment and will receive a refund or may chose, if possible, a replacement Item from a similar series of Items. In the event an Item is replaced, Customer service will inform You of the expected delivery time. Customer acknowledges that unique Items cannot be replaced with an identical Item. Shipment arranged by Customer: In the event Customer arranges shipment of fragile Items, Shipment of fragile Items by a third party engaged by Customer is solely the responsibility and at the risk of Customer. In the event the purchased Items are damaged during transportation to the place of delivery, Adempo is not obliged to wholly or partially refund, or replace an Item.
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